Talend Remote Support & Monitoring Services – For more than 5 years, we have been providing a service center with fully equipped remote service facilities for Talend end users. More than 12,000 calls have been received and satisfactorily processed. Since the beginning of this year, we have expanded our service center to also offer remote support with management and monitoring in the Netherlands.
Once a Talend installation is delivered and deployed as a production system, there are undoubtedly several things that can be added, modified, or otherwise improved. It is also possible that additional support for training beyond the standard Talend training courses will be required. After all, it’s important to make the best use of the new Talend environment and allow it to grow with new requirements within your organization.
In a 24/7 active production environment, every process and component of the installation must be available. Especially for end users, who deploy the Talend Open Source variant, support services and SLAs are not included. Nevertheless, there is sometimes a demand for expertise and capacity to support management and operations or for calling in an expert if problems arise at some point. As a Talend implementation partner, we have extensive experience with support and maintenance of Talend (production) environments.
“Talend Support Pass”
We offer suitable support packages for all the management and expansion activities mentioned above, as well as for temporary project support. We bundle these in different variants of our “Talend Support Pass”. All requests are managed centrally via a ticket tool – so you always have insight into the current status.
The following work can be carried out via our service desk:
- First & second line support
- System and process monitoring
- Preparation of reports
- Providing technical and architectural advice
- Resolving identified issues
- Implementing ad hoc wishes and requirements
- Implementing part projects (on-site & remote)
The support proces
The first step for providing support is an extensive initial intake and analysis of your environment. We will request documentation of your system architecture and of already existing implementations. We will also agree on how to document future changes centrally, so that we can also support them. With the help of your internal IT department, we will also discuss the necessary remote access to your Talend environment.
Based on this intake, we will process the documentation and share it within our support team. We will also perform an initial analysis, from which a list of improvement points will emerge, to improve the stability and performance of your Talend environment.
More information
Are you a Talend user and looking for a reliable partner for support with management, expansion and updates of your Talend environment? Would you like to know more about our remote support & monitoring services and the details of the various support packages? Please contact us or call us directly for an introductory meeting.